F.A.Q.

All products listed are usually in stock. Not there? No problem – request a notification on that product’s page and we’ll let you know if and when it’s back.

We take great care in capturing representative imagery of all the finishes and fabrics we use. Sometimes, due to individual computer display settings, colour variation and individual lighting conditions, it is difficult to ensure that what you see on your monitor will be identical to the actual product… That’s why we’re more than happy to send you swatches so you’re sure. (7seas Direct cannot accept responsibility if there is a slight difference in colour between actual products and images on the website – so when it comes to swatches, please do ask away.)

Absolutely – all of our products include a minimum 6-month manufacturer’s warranty. When getting in touch, please provide the date of purchase, sales invoice number and contact information (including your address and a telephone number). Describe the issue in detail and email us photographs of the issue to help us ascertain the problem and allow us to rectify any issues in the optimum way (the warranty does not cover accidental damage.)

Delivery is free for all products to mainland UK.

WE DO NOT DELIVER TO Northern Ireland OR ANY OTHER UK ISLAND. Delivery is Free for mainland England. If your postcode is AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA, PH, TD, ZE, BT, IM, TR, or you are ordering for the Channel Islands or the Isle of Wight please request an invoice before Placing your order. Important – Orders cannot be dispatched until the full payment (including the correct postage amount) has been paid. Any customer payment that has the incorrect postage amount will be emailed and the order will be placed on hold until the additional postage is paid. If in any doubt please contact our customer service department.

DELIVERY TO THE ABOVE POSTCODES ARE AVAILABLE AT AN EXTRA COST

Our shipping charges are simply based upon either a product’s cubed or dead weight (we use the heavier for the calculation.) These prices are always in accordance with charges from our couriers If you are looking to purchase multiple items, please contact us for the best price on items and shipping

We can. Larger items can be delivered directly to a room of your choice (smaller items will be delivered to your doorstep, please check the item description for more details.

To protect our customers, we only offer shipping to the cardholder’s address (verified during the transaction.)

We take payment when you place an order to secure your goods. Currently we are only accepting payments via PayPal however in the very near future we will start to take Payments through the super secure World Pay. We will accept Visa, Visa Debit and Mastercard (but not American Express.)

We aim to dispatch your order the next working day.

Most products are delivered within 2-3 working days. Heavier and bespoke items are usually delivered within a week but can take up to a month. Please look at individual product listings for further information

Products are shipped from our warehouses in London, UK.

When your order ships, we will issue you with a tracking number – allowing you to track your order on the relevant courier’s site. We’ll always email you after shipment (please check your email junk folder and let us know if you haven’t heard from us.)